Bobarista

As a Bobarista at Ugly Dumpling, you are a part of the warm and welcoming environment for the guests. You will be instrumental in helping to create a smooth and enjoyable dining experience. This position is perfect for someone who loves interacting with people and thrives in a lively, fast-paced environment.

Duties & Responsibilities

• Prepare and serve bubble tea beverages according to standardized recipes and presentation guidelines. 
• Cook and maintain the quality of boba pearls and other toppings throughout the day. 
• Measure, mix, and adjust ingredients to ensure consistency and flavor. 
• Innovate and suggest new drink ideas or variations to enhance the menu. 
• Greet customers with a friendly and welcoming attitude. 
• Answer questions about menu items, ingredients, and customization options. 
• Take customer orders accurately, process transactions, and handle payments. 
• Ensure customer satisfaction by addressing concerns or special requests promptly. 
• Maintain a clean and organized workstation, including counters, equipment, and storage areas. 
• Follow proper food safety and sanitation protocols at all times. 
• Assist with daily opening, closing, and shift change tasks, including equipment cleaning and stock replenishment. 
• Monitor stock levels of ingredients and supplies, such as teas, syrups, and toppings. 
• Communicate restocking needs to management in a timely manner. 
• Properly store and label all ingredients to ensure freshness and quality. 
• Performs other duties as assigned. 

Essential Functions

• Previous experience as a barista or in food/beverage preparation is a plus but not required. 
• Strong attention to detail and ability to follow recipes consistently. 
• Excellent customer service skills with a friendly and professional demeanor. 
• Familiarity with bubble tea preparation or a willingness to learn. 
• Ability to work in a fast-paced environment while maintaining accuracy and efficiency. 
• Basic math skills for handling cash transactions and measurements. 
• Ability to stand and walk for extended periods (up to 8–10 hours per shift).
• Ability to lift and carry up to 25–50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.