Assistant Starbucks Manager
Albertsons
3 days ago
Full-time
On-site
Midlothian, Texas, United States
Description
DUTIES AND RESPONSIBILITIES Customer Service & Communication
- Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service.
- Assist customers by making product suggestions and filling special orders.
- Answer and respond to incoming calls appropriately.
- Receive customer complaints and ensure they are directed to the Store Director or department leadership as needed.
- Engage in suggestive selling through telephone, in‑store intercom, and direct customer interaction.
- Assist with daily department duties including preparation, brewing, serving, and general food handling tasks.
- Brew coffee and tea according to company standards.
- Follow proper and efficient product preparation and packaging techniques.
- Safely operate equipment such as kitchen utensils, ovens, coffee grinders, coffee machines, espresso machines, blenders, printers, and pallet jacks.
- Maintain hot and cold foods to company quality and temperature standards.
- Operate the electronic cash register, total customer transactions, accept payments, and make accurate change.
- Maintain case cleanliness, product appearance, and overall visual appeal of the Starbucks/coffee bar area.
- Ensure the work area, equipment, and preparation spaces meet sanitation and safety standards.
- Maintain proper temperatures during product preparation, display, and storage.
- Follow correct code‑dating procedures for all products.
- Support maintaining a safe work environment according to company guidelines.
- Assist with daily operational planning and help monitor production processes following company procedures.
- Assist with building product displays, rotating stock, and discarding spoiled or outdated product.
- Support inventory control practices to ensure adequate quantity, quality, and freshness.
- Stock, rotate, and help maintain a well-organized cooler and preparation area.
- Support preparation of sales and inventory reports as directed.
- Participate in physical inventory every four weeks.
- Understand and follow opening and closing procedures.
- Provide support to department leadership by helping train new employees on store policies, sales techniques, and record‑keeping procedures.
- Assist with onboarding tasks as directed by the department manager.
- Maintain working knowledge of duties performed by all team members.
- Support communication of product standards, department expectations, and company procedures.
- Assist with receiving duties, including breaking down loads, verifying orders using invoices, inspecting product quality, reporting shortages, stocking, and rotating product.
- Follow product temperature, storage, and packaging guidelines.
- Maintain accurate department logs and paperwork, including daily sheets, production charts, and sales/labor documents.
- Comply with retail labeling laws, federal and state regulations, company policies, and code‑dating standards.
- Support shrink reduction by following proper preparation, rotation, storage, and handling procedures.
- Maintain awareness of cost‑control practices and assist in executing them daily.